Shipping policy
Shipping Policy
Every Mkaeflng™ order begins with a practical expectation: the stationery or desk piece you selected should be prepared carefully, shipped with traceable information when available, and supported if something does not go as planned.
This Shipping & Delivery Policy explains how we prepare orders, the delivery timeframes customers can generally expect, our standard shipping charge, international shipment considerations, tracking, address changes, and how we handle packages that are delayed, damaged, or confirmed lost.
1. Order Preparation
Mkaeflng™ products include writing instruments, desk organizers, office accessories, creative stationery, and decorative desktop pieces. Different items may require different packing methods depending on their materials, shape, and finish.
Before an order leaves the applicable fulfillment location, time is required for order review, preparation, and packaging.
Standard Processing Time:
2–5 business days
During holidays, promotional periods, or unusually high order volume, processing may require up to 6 business days.
Processing time is separate from the estimated delivery period. The delivery estimate begins after the order has been prepared and handed to the applicable shipping carrier.
Business days generally exclude weekends and applicable public holidays.
2. Standard Shipping Charge
We keep our standard shipping structure straightforward.
Standard Shipping: $3.98 USD per order
The applicable shipping charge will be displayed during checkout before you submit payment.
If a different shipping method or charge is available for a particular destination or order, the applicable option and price will be shown at checkout before the purchase is completed.
3. Estimated Delivery Times
After processing is complete and the package has been handed to the carrier, estimated standard delivery times are:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5–11 business days |
| Canada | 7–13 business days |
| United Kingdom | 7–13 business days |
| Australia | 7–13 business days |
| Other Supported International Destinations | 11–18 business days |
These are estimated delivery windows rather than guaranteed arrival dates.
Actual transit time can vary according to destination, carrier operations, local delivery networks, customs procedures, weather conditions, public holidays, or other circumstances affecting transportation.
The estimated delivery period does not include the 2–5 business day processing period described above.
For example, an order being delivered to the United States normally requires the applicable processing period first, followed by the estimated 5–11 business day transit period.
4. Where Orders May Ship From
Mkaeflng™ is operated by Hangzhou Ruihang Cultural Media Co., Ltd.
Depending on product availability, destination, and fulfillment arrangements, an order may be prepared and dispatched from an applicable fulfillment or manufacturing location serving that order.
Products within the same order may occasionally be handled separately when inventory or fulfillment circumstances require it. If an order is divided into more than one shipment, tracking information may be issued separately for each package.
We do not represent every order as originating from a local warehouse in the customer's country unless that is actually the case for the particular shipment.
5. Tracking Your Mkaeflng™ Order
When tracking is available for your shipment, the tracking information will be sent to the email address associated with the order.
Please allow approximately 1–3 business days after shipment for a newly issued tracking number to begin displaying carrier activity.
A short period without a tracking scan can occur while a package moves between the fulfillment location, carrier facilities, and local transportation networks.
If your tracking information has not updated for an unusually long period, contact us at service@mkaeflng.com with your order number. Our customer-support team can review the available shipment information and determine the appropriate next step.
6. Shipping Addresses
Customers are responsible for reviewing the shipping information entered at checkout before submitting an order.
Please make sure the following details are complete and accurate where applicable:
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Recipient name
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Street address
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Apartment, suite, or unit number
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City
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State, province, or region
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ZIP or postal code
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Country
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Contact telephone number
Incomplete or inaccurate address information may result in delays, unsuccessful delivery attempts, or the package being returned.
If you discover an address error shortly after placing an order, contact us as soon as possible at service@mkaeflng.com.
We will make a reasonable effort to update the information when the order has not yet progressed too far through processing. However, an address change cannot be guaranteed after fulfillment or shipment has begun.
7. Order Changes & Cancellations
If you need to request a cancellation or correct order information, please contact:
We recommend submitting the request within 12 hours after placing the order.
Because orders can move into preparation quickly, submitting a request within this period does not automatically guarantee that the order can be changed or canceled.
If the package has already been fulfilled or transferred to the carrier, shipment details generally cannot be changed through our store. Where appropriate, the order may instead be handled under our applicable return procedures after delivery.
8. International Orders, Customs & Import Charges
International shipments may be subject to customs procedures in the destination country.
Depending on the destination and the terms shown during checkout, local authorities or carriers may impose customs duties, import taxes, brokerage charges, or similar fees.
Unless the checkout expressly states that such charges have been prepaid or included, applicable import charges may be collected separately in accordance with the rules of the destination country.
Mkaeflng™ does not determine the tax or customs rates imposed by foreign authorities.
Customs inspection may also affect the delivery schedule. If a shipment experiences a customs delay, our support team can help review available tracking information, although customs clearance decisions and processing times are controlled by the relevant authorities.
9. Delayed Deliveries
An estimated delivery date can occasionally change after a package enters the carrier network.
Temporary delays can result from:
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Carrier network congestion
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Severe weather
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Public holidays
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Customs inspections
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Transportation disruptions
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Incorrect or incomplete delivery information
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Unusual regional delivery conditions
A package being later than its original estimate does not by itself establish that it has been lost.
However, customers are not expected to resolve an indefinitely delayed shipment alone.
If your order has exceeded its expected delivery window and tracking has stopped progressing, email service@mkaeflng.com with your order number. We will review the available information and, where appropriate, work with the relevant fulfillment or shipping provider to determine the package status.
10. Packages Confirmed Lost in Transit
If available carrier or shipment information confirms that a Mkaeflng™ package was lost while in transit, please contact our customer-support team.
After reviewing the order and shipment circumstances, we will provide an appropriate resolution in accordance with the circumstances of the order and applicable consumer requirements. This may include a replacement shipment or refund where appropriate.
We do not require customers to accept responsibility for a package solely because a carrier loses it while it is still in transit to the delivery address.
11. Damaged Packages or Products
We take packaging seriously, particularly because the Mkaeflng™ collection includes metal finishes, acrylic surfaces, natural-material components, and other products whose appearance can be affected by improper handling.
If an item arrives damaged, please contact us promptly after delivery.
Send your request to:
Whenever reasonably possible, include:
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Your order number
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The name of the affected product
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A description of the problem
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Clear photographs showing the item
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Photographs of the external packaging when shipping damage is visible
We recommend contacting us within 72 hours after delivery when visible transit damage is discovered. Providing photographs promptly can help us document and review the shipment more efficiently.
After reviewing the information, we will determine the appropriate resolution under our applicable store policies.
12. Delivery Marked Complete but Package Not Located
If tracking shows a package as delivered but you cannot locate it, first check the immediate delivery area, household members, building reception or mailroom, and any safe location where the carrier may have left the parcel.
Carrier tracking can occasionally update shortly before the package is physically accessible to the recipient.
If the package still cannot be located after these checks, contact service@mkaeflng.com and provide your order number and relevant tracking information.
We will review the available shipment records and advise you of the next appropriate step.
13. Questions About Shipping
For questions about processing, tracking, delivery, damaged packages, or an existing Mkaeflng™ shipment, contact our customer-support team:
Mkaeflng™ Customer Support
Email: service@mkaeflng.com
Telephone: +86 13164721419
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
Please include your order number when contacting us about an existing purchase.
Mkaeflng™ is operated by Hangzhou Ruihang Cultural Media Co., Ltd.
Business Address:
Room 849, 8th Floor, Building 1
No. 16 Taiji Road, Yunhe Subdistrict
Linping District, Hangzhou City
Zhejiang Province
Please contact customer support before sending merchandise to any address. The appropriate return destination and instructions may differ from our business correspondence address and will be provided according to the circumstances of the return.