PRIVACY POLICY

This Privacy Policy describes how Suzhou Miaoying Network Technology Co., Ltd., doing business as CALVEXOD™ (“CALVEXOD™,” “we,” “us,” or “our”), may collect, use, disclose, and otherwise process personal information when you visit our online store, purchase our products, communicate with us, or otherwise interact with our website and related services.

CALVEXOD™ offers products intended for outdoor living, including garden care, picnics and days out, hiking and nature walks, and recreational camping. The information we collect depends on how you interact with our store and which features or services you choose to use.

Please review this Privacy Policy before providing personal information through our website.

Information We May Collect

When you shop with CALVEXOD™ or communicate with us, you may provide information directly to us. This can include your name, email address, telephone number, shipping and billing information, order details, product selections, and the contents of communications you send to customer support.

When you make a purchase, payment-related information is processed through the payment services available through our checkout. The specific information collected and processed may depend on the payment method and provider selected at checkout.

If you create or use an account where that feature is available, we may also process information associated with your account and order history.

When you contact us about an outdoor product or an order, we may receive additional information that you voluntarily provide, such as photographs, videos, product details, delivery information, or other materials needed to understand and address your request.

Our website and the technologies supporting it may also collect certain information automatically when you browse or interact with the store. Depending on the technologies in use, this may include:

• IP address and approximate location derived from it;

• browser and device information;

• operating system and language settings;

• pages and products viewed;

• referring pages or sources;

• interactions with website features;

• shopping-cart and checkout activity;

• cookie identifiers and similar technical information; and

• advertising, attribution, and website-performance information.

The exact information available to us can vary according to your device, browser, consent choices, website configuration, and the third-party services used by our store.

Why We Use Personal Information

We use personal information where reasonably necessary to operate CALVEXOD™ and provide customers with the services associated with their purchases.

For example, information may be used to receive and process orders, arrange fulfillment and delivery, provide order confirmations or shipping updates, maintain transaction records, and respond when customers contact us about a product or purchase.

We may also use relevant information to:

• provide and maintain our online storefront;

• identify and resolve customer-service issues;

• process eligible returns, refunds, replacements, or other after-sales requests;

• maintain account and shopping functionality;

• detect potentially fraudulent, unauthorized, or abusive activity;

• troubleshoot technical problems;

• understand how visitors interact with our store;

• evaluate website and advertising performance;

• improve navigation, product presentation, and customer experience;

• comply with applicable legal or regulatory obligations; and

• send marketing communications where permitted and consistent with your choices.

We aim to use personal information for purposes reasonably connected with operating our store and serving our customers.

Orders, Payments and Fulfillment

Purchasing outdoor products through CALVEXOD™ may involve several service providers working together to complete a transaction.

Payment providers may process information needed to authorize and complete your payment. Fulfillment, logistics, or delivery providers may receive information reasonably necessary to prepare and deliver an order, such as the recipient's name, shipping address, telephone number, and relevant shipment details.

These providers may process information under their own terms and privacy practices where applicable.

Customers should never send full payment-card numbers, card security codes, or online-banking passwords to CALVEXOD™ customer support by email or telephone.

Cookies and Similar Technologies

Like many online stores, CALVEXOD™ may use cookies and related technologies to operate website features and better understand how the store is being used.

Some technologies may be necessary for functions such as maintaining a shopping cart, remembering selections, supporting checkout, maintaining security, or preserving website preferences.

Other technologies may help us understand website traffic, measure performance, evaluate advertising, or determine how visitors interact with products and pages.

Depending on our website configuration and applicable requirements, cookies and similar technologies may generally support functions such as:

Store Functionality — maintaining essential shopping and website features.

Preferences — remembering certain selections or settings.

Analytics and Performance — understanding how visitors navigate and interact with our website.

Advertising and Measurement — evaluating campaigns, measuring advertising interactions, and supporting relevant advertising where permitted.

Available privacy or consent controls may differ depending on your location and the technologies currently enabled on the website.

You can also use browser controls to restrict or delete cookies. Blocking certain technologies may affect the operation of some website features, including functions needed for shopping or checkout.

Advertising and Measurement Partners

CALVEXOD™ may use advertising, attribution, analytics, or measurement services to understand how customers discover our store, evaluate campaign performance, and improve the relevance and effectiveness of our advertising.

Depending on which services are active and your applicable privacy or consent choices, these technologies may process information such as device and browser characteristics, IP-derived information, cookie or advertising identifiers, page interactions, product views, advertising interactions, and purchase or conversion events.

AppLovin

We may work with AppLovin Corporation and technologies associated with its advertising and measurement services.

Where AppLovin technology is enabled in connection with our website or advertising, certain device, browser, advertising, website-interaction, attribution, and shopping-event information may be processed or shared as necessary to provide measurement, attribution, advertising, fraud-prevention, or related services, subject to applicable law and available consent choices.

We do not intend to provide sensitive personal information to AppLovin for advertising purposes unless such processing is specifically permitted and appropriately handled under applicable requirements.

AppLovin maintains its own privacy information explaining its data practices:

https://legal.applovin.com/privacy

Other advertising or analytics providers may also be used where appropriate. Their processing of information may be governed by their own privacy policies and applicable contractual arrangements.

When Information May Be Shared

We may disclose personal information to service providers or other parties when reasonably necessary to operate the store or provide requested services.

These parties may include, depending on the circumstances:

• ecommerce and website infrastructure providers;

• payment processors;

• order fulfillment partners;

• shipping and logistics providers;

• customer-support service providers;

• analytics and website-performance providers;

• advertising and measurement partners;

• fraud-prevention and security providers;

• professional advisers; and

• government, regulatory, judicial, or law-enforcement authorities where disclosure is legally required.

We may also disclose information in connection with a legitimate corporate transaction, such as a merger, acquisition, restructuring, financing, or transfer of business assets, subject to applicable requirements.

We do not treat ordinary disclosure to operational service providers as permission for those providers to use personal information for unrelated purposes. Their own responsibilities may additionally be governed by applicable contracts, laws, and privacy policies.

Protecting Customer Information

We take reasonable administrative, technical, and organizational measures intended to protect personal information under our control against unauthorized access, misuse, loss, alteration, or disclosure.

However, no online service, transmission method, or electronic storage system can be guaranteed to be completely secure.

Customers can also help protect their information by keeping account credentials confidential, using appropriate security practices, and avoiding the transmission of sensitive financial credentials through ordinary email or telephone communications.

If we become aware of a security incident involving personal information, we will assess the circumstances and take steps consistent with applicable legal obligations.

Data Retention

We may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including completing transactions, providing customer service, maintaining appropriate business and transaction records, resolving disputes, preventing fraud, and satisfying legal, accounting, tax, or regulatory obligations.

Retention periods can therefore vary depending on the type of information and why it is being processed.

When information is no longer reasonably required, we may delete, anonymize, or otherwise handle it in accordance with applicable requirements and our operational practices.

Your Privacy Choices

Depending on where you live and the privacy laws applicable to your information, you may have certain rights or choices concerning your personal information.

These may include the ability to request access to certain personal information, ask that inaccurate information be corrected, request deletion in qualifying circumstances, or exercise other privacy rights provided under applicable law.

You may also unsubscribe from promotional email communications by using the unsubscribe mechanism included in an applicable marketing message.

Certain communications relating directly to an existing transaction—such as order confirmations, important service notices, or shipping information—may still be sent where necessary to provide the requested service.

To submit a privacy-related request, contact us using the information provided below. We may need to verify your request before taking action where reasonably necessary or legally required.

Children’s Privacy

CALVEXOD™ is an outdoor-products store intended for a general consumer audience and is not designed as a service directed to young children.

We do not knowingly seek to collect personal information from children in circumstances prohibited by applicable law.

If a parent or legal guardian believes that a child has provided personal information to us inappropriately, they may contact us at service@calvexod.com so that we can review the matter and take appropriate action.

Third-Party Websites and Services

Our website may contain links or integrations that lead to websites, applications, payment services, social platforms, or other services operated independently by third parties.

When you leave CALVEXOD™ or interact directly with a third-party service, that party's privacy practices may apply.

We encourage customers to review the privacy information provided by the relevant third party before providing personal information through an external service.

International Processing

Because CALVEXOD™ operates an online store and may use service providers involved in ecommerce, payment processing, technology, fulfillment, customer support, advertising, and logistics, personal information may be processed in jurisdictions other than the location from which you originally accessed our website.

Where required, we take appropriate steps concerning international processing or transfers of personal information in accordance with applicable requirements.

Changes to This Privacy Policy

Our products, ecommerce operations, service providers, technologies, and legal obligations may change over time.

For that reason, we may update this Privacy Policy when appropriate. When changes are made, the revised version will be posted on this page and the Last Updated date will be changed accordingly.

We encourage customers to review the current version periodically, particularly before providing new personal information.

Privacy Questions and Requests

If you have questions about this Privacy Policy, want to understand how information associated with your CALVEXOD™ interaction is handled, or wish to submit an applicable privacy request, you can contact us at:

CALVEXOD™
Operated by Suzhou Miaoying Network Technology Co., Ltd.

Business Address:
Room 1157, Building 65, No. 89 North Zhaoshang Road
Changshu City, Suzhou City, Jiangsu Province

Owner: Liu Shaoqing
Email: service@calvexod.com
Phone: +86 13164721419
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

+86 is the international calling code for China. International calling charges may apply depending on your telephone provider.