Refund policy
Return & Refund Policy
Mkaeflng™ stationery and desk pieces are selected to become part of everyday writing, organization, and creative routines. If something is not right when your order arrives—or you simply decide that an eligible item is not right for your workspace—this policy explains the available return and refund process.
We ask customers to contact us before sending anything back. This allows us to identify the order, understand the reason for the return, and provide the correct instructions and return destination.
1. 30-Day Return Period
Eligible products may be requested for return within 30 days after the date the order is delivered.
For a standard return based on preference or change of mind, the product should generally be:
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Unused and in its original condition;
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Free from damage, stains, writing, alteration, or signs of use;
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Returned with the original components and accessories supplied with it;
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In its original product packaging where applicable; and
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Accompanied by information that allows us to verify the purchase.
For sets, all components originally included in the set should be returned together unless our customer-support team provides different instructions.
For example, a three-piece pen set should generally be returned as the complete set rather than as an individual pen.
Products returned in a condition that materially differs from the condition in which they were delivered may not qualify for a full refund where permitted by applicable law.
2. Starting a Return
Before mailing a product, contact:
Please include:
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Your order number;
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The product you want to return;
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The reason for the return; and
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Photographs when the request involves damage, a defect, an incorrect item, or another condition-related issue.
After reviewing the request, we will provide the applicable return instructions and, where required, the return destination for that order.
Do not send merchandise to an address found elsewhere on our website without first receiving return instructions from us.
Our business correspondence address is not automatically the return-processing location.
Sending an item to an unapproved location may delay identification and processing of the return.
3. Change-of-Mind Returns
We understand that a stationery or desk accessory can look or feel different once it is placed in your own workspace.
If you change your mind about an eligible unused product during the 30-day return period, you may contact us to request a return.
For a return that is based solely on preference—for example, choosing the wrong finish or deciding that an eligible product is no longer wanted—the customer is generally responsible for the cost of returning the product unless we tell you otherwise or applicable law requires a different arrangement.
Original shipping charges are generally not refundable for a preference-based return unless required by applicable law.
We recommend using a trackable return method when you are responsible for arranging return shipping. Keep the shipping receipt and tracking information until the return has been completed.
4. Damaged, Defective or Incorrect Products
Please inspect your Mkaeflng™ order reasonably soon after delivery.
If you receive an item that is:
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Damaged in transit;
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Defective;
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Different from the item or variant ordered;
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Missing a component that should have been included; or
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Otherwise materially inconsistent with the confirmed order,
contact service@mkaeflng.com promptly.
For visible shipping damage, we recommend contacting us within 72 hours of delivery when reasonably possible. This helps us document the condition of the package and product while the shipment information is still current.
Please provide your order number and clear photographs showing the issue. If the outer package was visibly damaged, photographs of the shipping packaging may also be helpful.
After reviewing the information, we will provide an appropriate resolution according to the circumstances and applicable law. Depending on the issue, this may include a replacement, refund, or another suitable solution.
Customers will not be required to pay return shipping costs for a verified damaged, defective, or incorrect item when a return is required to resolve our fulfillment or product issue.
Where a return is necessary, we will provide the applicable instructions.
5. Items That May Not Qualify for a Standard Return
Certain products or circumstances may require different treatment.
Unless applicable law provides otherwise, standard change-of-mind returns may not be available for:
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Products that have been used, altered, engraved, written on, or materially damaged after delivery;
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Personalized or custom-made products;
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Products returned without required components;
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Gift cards, where offered;
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Items specifically identified as final sale before purchase, where such restrictions are legally permitted; or
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Products that cannot reasonably be resold because of their condition after use.
A promotional price by itself does not automatically make a product non-returnable. If a particular product is subject to a legally permitted final-sale restriction, that restriction should be communicated before purchase.
This section does not limit rights that may apply to defective, damaged, misdescribed, or incorrectly supplied goods.
6. Product-Specific Return Considerations
Because the Mkaeflng™ collection includes different materials and product formats, return condition can vary slightly by item.
For writing instruments, please avoid extended writing or use if you intend to request a preference-based return.
For acrylic and metal desk accessories, returned products should be free from avoidable scratches, dents, or other damage caused after delivery.
For wood and leather-style products, minor variations in grain, texture, or tone may naturally occur between pieces and are not automatically evidence of a defect.
For sealing wax, partially melted or substantially used wax cannot ordinarily be returned for a change of mind because its original condition has been altered. This does not affect a claim concerning an item that arrived damaged or materially incorrect.
If you are uncertain whether the condition of your product qualifies, contact us before shipping it.
7. Exchanges
We generally handle exchanges through a return-and-reorder process.
If you would prefer another color, finish, quantity, or product:
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Contact us to request a return for the original eligible item.
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Follow the return instructions provided.
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Place a separate order for the preferred product or variant.
This approach avoids holding a replacement while a return is still in transit and allows the currently available inventory and price to be shown clearly when the new order is placed.
For a verified fulfillment error or defective product, please contact us before placing another order, as a different resolution may apply.
8. Refund Review
When a return is required, we will review the returned merchandise after it reaches the designated return location.
We may verify:
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The product received;
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Its condition;
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Whether all required components are present; and
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Whether the return corresponds with the authorized request.
Once the return has been reviewed, we will notify you of the refund status.
If approved, the applicable refund will generally be issued to the original payment method used for the purchase unless another method is required by law or agreed upon in appropriate circumstances.
Please allow up to 10 business days after refund approval for the refund to be processed on our side.
Banks, card issuers, PayPal, and other payment providers may require additional time before the refunded amount appears in your account.
If more than 15 business days have passed after we confirmed that your refund was approved, please contact:
Include your order number so we can review the transaction.
9. Cancellations Before Shipment
If you want to cancel an order before it ships, contact us as soon as possible.
We recommend sending cancellation requests within 12 hours after placing the order.
Because fulfillment can begin quickly, a cancellation request cannot be guaranteed once an order has entered preparation or been transferred to a shipping carrier.
If cancellation is no longer possible, an eligible product may be handled under the return process after delivery.
This provision is intended to work together with our Shipping & Delivery Policy rather than replace it.
10. European Union Consumer Rights
For eligible orders delivered to consumers in the European Union, applicable consumer law may provide a statutory right to withdraw from certain distance purchases within 14 days, subject to applicable conditions and exceptions.
Where such statutory rights apply, they operate in addition to the protections provided under this policy and are not reduced by our store terms.
Certain categories of customized or otherwise legally exempt products may be subject to statutory exceptions.
Customers who want to exercise an applicable withdrawal right should contact service@mkaeflng.com so that we can provide the appropriate instructions.
11. Return Destination
Mkaeflng™ does not publish a single universal merchandise-return address because the appropriate processing location may depend on the product, order, destination, and fulfillment arrangement.
To obtain the correct return destination:
Email: service@mkaeflng.com
After your request is reviewed, we will provide the applicable return instructions.
Please do not send a return to our company correspondence address unless our customer-support team specifically instructs you to do so for your particular return.
12. Return & Refund Support
For assistance with a return, damaged product, incorrect item, cancellation, or refund, contact:
Mkaeflng™ Customer Support
Email: service@mkaeflng.com
Telephone: +86 13164721419
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
Please include your order number whenever possible.
Mkaeflng™ is operated by:
Hangzhou Ruihang Cultural Media Co., Ltd.
Room 849, 8th Floor, Building 1
No. 16 Taiji Road, Yunhe Subdistrict
Linping District, Hangzhou City
Zhejiang Province
Our company address is provided for business identification and correspondence. It should not be used as a merchandise-return address unless we specifically provide it to you as part of your return instructions.