Contact information

Contact 

Questions about your order or one of our stationery and desk pieces? Our customer support team is available to help.

Mkaeflng™ is operated by Hangzhou Ruihang Cultural Media Co., Ltd. We provide customer assistance for Mkaeflng™ purchases, product information, order questions, delivery concerns, returns, and general store inquiries.

Brand: Mkaeflng™
Legal Company: Hangzhou Ruihang Cultural Media Co., Ltd.
Owner: Liu Shaoqing
Business Address: Room 849, 8th Floor, Building 1, No. 16 Taiji Road, Yunhe Subdistrict, Linping District, Hangzhou City, Zhejiang Province
Email: service@mkaeflng.com
Telephone: +86 13164721419
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

How We Can Help

Our support team can assist with questions that arise before or after a purchase, including:

  • Product specifications, materials, dimensions, colors, and available variants

  • Questions about placing or reviewing an order

  • Order status and shipment tracking

  • Delivery questions or concerns about a package

  • Damaged, defective, or incorrect items

  • Return and refund procedures

  • Product care and general usage questions

  • Website or checkout-related inquiries

For detailed rules concerning shipping, returns, refunds, privacy, and purchases, please refer to the applicable policy pages available on our website.

Email Support

For most inquiries, email is the most convenient way to reach us.

service@mkaeflng.com

When contacting us about an existing order, please include your order number and the email address used at checkout. If your question concerns a damaged, defective, or incorrect item, photographs showing the product and packaging may help us understand the issue more efficiently.

Please do not send payment card numbers, passwords, or other unnecessary sensitive information by email.

Telephone Support

+86 13164721419

Our telephone number uses the +86 international country code. International calling charges may apply depending on your carrier and calling plan.

Customer Service Hours:
9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Messages received outside our service hours will be reviewed during the next available customer-service period.

Business Correspondence

Hangzhou Ruihang Cultural Media Co., Ltd.
Room 849, 8th Floor, Building 1
No. 16 Taiji Road, Yunhe Subdistrict
Linping District, Hangzhou City
Zhejiang Province

This is the business address of the legal entity operating Mkaeflng™.

Important: Please contact service@mkaeflng.com before sending a product return. The appropriate return instructions and return destination may depend on the order and the reason for the return. Sending merchandise directly to the business correspondence address without prior return instructions may delay processing.

Help Us Identify Your Order

A few details can make order-related communication easier to review. When applicable, please provide:

  • Your order number

  • The name used when placing the order

  • The email address associated with the purchase

  • The product involved

  • A brief description of your question or concern

If the issue involves the condition of an item received, you may also include clear photographs that show the relevant area.

We use the information you provide to review your request and respond according to the circumstances of your order and our applicable store policies.

A Direct Line to Mkaeflng™

The same attention we bring to writing tools, desk organization, and creative stationery should extend to the experience surrounding them. Clear product information and accessible support are an important part of that approach.

Whether you are considering a Mkaeflng™ piece for your workspace or need assistance with an existing purchase, you can reach our team through the contact information above.

Mkaeflng™ — Thoughtful tools for writing, organizing, and shaping a workspace with character.